---
title: "Frequently Asked Questions (FAQ)"
url: "https://support.shelfplanner.com/en/article/frequently-asked-questions-faq"
language: "en"
last_updated: "2026-04-10T04:46:54.975Z"
---

# Frequently Asked Questions (FAQ)

Common Questions and Answers

### Account Management & Data Reset

**Q: How do I reset my Shelf Planner account or start fresh?**  
A: Our support team can reset your data and do a full refresh. Contact our support team if you need help with synchronisation, or if you have any issues with product synchronisation between your store and Shelfplanner.

**Q: Can I delete my account and create a new one with the same email?**  
A: Yes, but you must first fully disconnect your store and delete the existing account. Use the \[Account Deletion\] option in your profile settings. If you need assistance, escalate to support.

### Syncing & Data Consistency

**Q: Why are my products, orders, or suppliers not syncing between WooCommerce and Shelf Planner?**  
A: Sync issues often arise from API conflicts, permission settings, or plugin incompatibilities. Check your WooCommerce API keys and ensure all required permissions are enabled. For unresolved issues, use the \[Sync Troubleshooter\] tool in-app or contact support.

**Q: Will syncing overwrite my existing data?**  
A: Syncing is directional. Shelf Planner pulls data from WooCommerce but does not push changes back unless explicitly configured. Always review sync settings before initiating a sync.

### Bulk Operations & Workflow

**Q: How can I import suppliers or products in bulk?**  
A: Use the \[Bulk Import\] feature under \[Inventory Management\]. Download the template CSV, populate your data, and upload. For supplier assignments, use the \[Bulk Edit\] tool to map products to suppliers in one step.

**Q: Can I customize fields during bulk import?**  
A: Yes. The bulk import template includes customizable columns. Map your custom fields to Shelf Planner’s attributes before uploading.

### Sales Forecasting & Reporting

**Q: How do I interpret sales forecasts or adjust for outliers?**  
A: Sales forecasts are generated based on historical data. To adjust for outliers, navigate to \[Forecast Settings\] and use the \[Outlier Adjustment\] slider. For detailed reports, use the \[Custom Reports\] tool to filter by period, category, or product.

**Q: Can I view historical stock value or forecasts from last month?**  
A: Yes. Use the \[Historical Data\] tab in \[Reports\] to select your desired timeframe and generate a snapshot of stock value or forecasts.

### Inventory Management

**Q: How do I set or adjust ideal stock levels, weeks of stock, or MOQ?**  
A: Go to \[Product Settings\] > \[Inventory Rules\]. Here, you can set ideal stock, weeks of stock, and minimum order quantities (MOQ) for each product.

**Q: How do I perform bulk updates for inventory settings?**  
A: Use the \[Bulk Update\] feature in \[Inventory Management\]. Select the products, choose the attribute to update (e.g., weeks of stock), and apply changes in bulk.

### Supplier Management

**Q: How do I import or assign suppliers to products?**  
A: Currently, it is not possible to mass upload Suppliers - it's a feature that is on our roadmap. To create Suppliers, navigate to \[Suppliers\] > / Create New. 

To assign suppliers to products, use the Bulk Edit tool and select the supplier mapping option.

### Escalation & Support

**Q: How do I escalate an issue to a human support agent?**  
A: If automated troubleshooting doesn’t resolve your issue, click \[Contact Support\] in the bottom-right corner of the app. Provide details, and a support agent will follow up via email within 24 hours.

**Q: What should I do if I don’t receive a response from support?**  
A: Check your spam folder. If you still haven’t received a response, reply to your original ticket or use the \[Follow-Up\] button in the support widget.

### General Tips

-   **Self-Service:** Use the in-app \[Help Center\] for step-by-step guides and video tutorials.
-   **Feedback:** Share your experience or suggest improvements via the \[Feedback\] button in your account settings.