---
title: "Subscription & Billing"
url: "https://support.shelfplanner.com/en/article/subscription-billing"
language: "en"
last_updated: "2026-04-08T14:20:30.011Z"
---

# Subscription & Billing

Shelf Planner integrates with WooCommerce, PrestaShop, and OpenCart to help you optimize inventory and sales. This guide explains how to manage your licenses and billing for each platform.

## 1\. WooCommerce License

Shelf Planner does not provide or manage WooCommerce licenses. Your WooCommerce license is issued and managed by WooCommerce.com.

### Key Points:

-   Ensure your WooCommerce license is **active** and covers all stores where you use Shelf Planner.
-   Check your license status at [WooCommerce.com](https://woocommerce.com/my-account/subscriptions/).

### Renewing or Upgrading:

-   Visit [WooCommerce.com](https://woocommerce.com/) > **"My Account"** > **"Subscriptions"**.
-   Follow the prompts to renew or upgrade.

### Support:

-   For license issues, contact **WooCommerce Support**:
-   [WooCommerce Support Portal](https://woocommerce.com/my-account/create-a-ticket/)

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## 2\. PrestaShop and OpenCart: Stripe Customer Portal

For PrestaShop and OpenCart, Shelf Planner uses **Stripe** for billing and subscription management. You can access your billing details directly in the Shelf Planner app.

### Accessing Your Billing Portal:

Log in to your [my.shelfplanner.com](https://my.shelfplanner.com/)

Go to **"Subscriptions & Billing"** in your account settings:

![](https://cdn-assets.productfruits.com/06e5fbb5-4846-40e4-8d25-616eb8f833ee)

Click **"Open portal"** to access your **Stripe Customer Portal**. This portal will open in a new window and from here you can manage your subscription, update your billing information, or download invoices.

![](https://cdn-assets.productfruits.com/d7ab3ac7-4148-407a-ba86-12f54231e936)

### In the Stripe Portal, You Can:

-   View and download invoices.
-   Update payment methods.
-   Change or cancel your subscription plan.

### Support:

For billing or subscription questions, contact **Shelf Planner Support** directly:

Email: [support@shelfplanner.com](mailto:support@shelfplanner.com)

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## 3\. Troubleshooting

### WooCommerce:

If Shelf Planner shows a license error, verify your license status at [WooCommerce.com](https://woocommerce.com/my-account/subscriptions/).

### PrestaShop/OpenCart:

If you can’t access the Stripe portal, ensure you’re logged in to the correct Shelf Planner account.

For issues with payments or subscriptions, contact **Shelf Planner Support**.