Merchant Support
News
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Merchant Support
News
Go back to my.shelfplanner
News
October Release - Bulk Edit Suppliers & Miscellanious Features

Exciting Updates

We’re thrilled to share some important improvements designed to enhance your experience and help your business grow.


Cost of Goods Sold (COGS)

You can now track your product costs directly in the app:

  • View and edit COGS for any product in the Products and Stock Detail views.
  • Set COGS in bulk with the new "Set COGS" action — update many products at once.
  • Import COGS via the product mass-upload file, and export it with your products.
  • Two-way store sync: COGS is pulled in from your store, and your changes are pushed back to the store — so your numbers stay consistent everywhere.


Note: writing COGS back to the store requires connector version 2.9.0 or newer.



Bulk Supplier Import & Export

  • Mass upload suppliers from a CSV or XLSX file directly on the Suppliers page.
  • Export your suppliers to CSV or XLSX whenever you need a backup or offline copy.


Upgrade Notes

  • To push COGS changes back to your store, update your connector to version 2.9.0 or later.
  • EAN codes are reference-only on import: they are read from the file but never written back to your store.


Need Help?

Book a free demo session with our team to get started or ask questions.

yesterday
September Release - Stock Health & Rate of Sale

Exciting Updates

We’re thrilled to share some important improvements designed to enhance your experience and help your business grow.


Stock Health Report

The Stock Health report gives you an overview of the current health of your product portfolio.

Products are grouped into five Stock Health categories:

  • Stars
  • Cash Cows
  • Dogs
  • Dead Stock
  • Question Marks

The report combines these classifications with recent sales and stock information, helping you identify products that may need further investigation.


Where can I find the Stock Health report?

You can find Stock Health in the Reports section of Shelf Planner.

The report is available alongside other reports such as Sales & Stock Projection, ABC Analysis, and Overstock Report.


Markdown Recommendations

We are still beta testing the markdown recommendations in the report, but wanted to give you a sneak peak of what's coming in the next release.


Need Help?

Book a free demo session with our team to get started or ask questions.

3 weeks ago
August Release - Reorder Settings & Firewalls

Exciting Updates: Advanced filter settings

We’re thrilled to share some important improvements designed to enhance your experience and help your business grow.


Reorder Flag & Advanced Filtering Options

Many of you have been asking for a feature that allows for refining what to reorder and what not. On the Product Management pages, you will now find the Replenishment Flag that allows you to filter items you want to reorder from items you don't replenish. This is helpful when you, for example, use drop shipping, or for seasonal products you don't reorder.


Read the full documentation on our updated support pages.


Firewall Identification & Security Updates

This release includes security enhancements and introduces a feature to identify firewall configurations for stores. We’ve added guidance to help stores allowlist our backend IP (108.143.170.153) in Cloudflare, ensuring uninterrupted REST API communication.


Read the full documentation on whitelisting our api on our updated support pages.


Need Help?

Book a free demo session with our team to get started or ask questions.

last month
July Release - Customizable Purchase Orders

Exciting Updates: Customizable PO's

We’re thrilled to share some important improvements designed to enhance your experience and help your business grow.


Purchase Order Settings

Every business is different and although we try to make your life easier, we cannot always cover every requirement. So instead, we thought, why not let you decide what fields you want to include when ordering from your suppliers.


Add / Remove Fields from PO's

This month, we release an updated format of our Purchase Order pages. You can add or remove a number of fields, such as SKU. Supplier References and Supplier ID's.


Updated PO PDF's

Also the PDF generation has had a make over. An updated layout and flexibility in fields you want to add to the pages is now available.


Read the full documentation on our support pages.


Need Help?

Book a free demo session with our team to get started or ask questions.

last month
May Release - Splitting Purchase Orders

Exciting Updates: Split PO's & further enhancements!

We’re thrilled to share some important improvements designed to enhance your experience and help your business grow.


Splitting PO's

Many of you have been asking for a feature that allows for splitting purchase orders and after a few delays, we have finally been able to release this new development this month.

With this new feature, you can split placed orders by delivery dates.


Read the full documentation on our support pages.


Miscellanious Updates & Fixes

In the coming weeks, we will continuously release a number of smaller requests and fixes, such as:

  • Customizable PO Settings
  • Flexible PDF Generation
  • Expected Delivery Dates (front end integration to stores)


Plugin Updates

Last month we also released a new connector for WooCommerce and WordPress to improve the speed of the 2 way sync.

Please update to the latest version if you haven't already.


Need Help?

Book a free demo session with our team to get started or ask questions.

4 months ago
February Release - Engine Upgrade & Platform Redesign

Exciting Updates: Faster Support, New Features, and More!

We’re thrilled to share some important improvements designed to enhance your experience and help your business grow.


Better Support, Faster Development

We’ve upgraded our feedback system to streamline how we collect and prioritize your requests. Now, you can submit feature ideas or report bugs directly through our support section.

All requests are added to our public Roadmap, where you can track progress and vote for what matters most to you, helping us focus on what you need.


New Pricing Tiers & Enhanced Features

We’re introducing two new pricing tiers - Founder and Merchant - for new subscribers.

Current users will keep their existing plans, with no changes.


The Merchant tier includes:

  • Slack/WhatsApp Support: Direct access to our team for faster 'human' assistance.
  • Expanded Team Seats: Invite up to 4 team members (increased from 2).
  • Coming Soon: Buying Assistant: Intelligent recommendations for performance, forecasting, and stock levels, launching next month, March.


Why the Change?

Our mission is to provide an affordable, scalable solution that helps you make smarter purchasing decisions. Adjusting our pricing allows us to continue innovating and adding the features you request.


Improvements Under the Hood

  • Smoother WooCommerce sync with better error logging and automation.
  • Faster load times and improved responsiveness for graphs and tables.


Need Help?

Book a free demo session with our team to get started or ask questions.

7 months ago
November Release - Collaborations & Automations

This month, we’re rolling out new collaboration tools and automations to make teamwork and inventory management even smoother.


What’s New?

We’ve introduced enhanced team collaboration features, allowing you to easily invite and manage team members - whether they’re suppliers, site developers, or buyers. With clearer roles and improved communication, everyone stays on the same page, and your workflows become more efficient.


Why It Matters

These updates help you:

  • Work better together: Assign roles, invite team members, and collaborate seamlessly.
  • Automate notifications: Stay informed with in-app and email alerts tailored to your needs.
  • Save time: Reduce manual tasks and focus on growing your business.


This is just the beginning! We’re continuously improving these tools based on your feedback, so let us know what you think.

Have a look and see how these features can simplify your day-to-day operations.

10 months ago
October Release - Bill of Materials (BOM)

We’re excited to announce the launch of our new Bill of Materials (BOM) feature in our October release!


This powerful addition is designed to streamline your inventory and production management, giving you even more control over components, materials, and packaging.


It's a first version, so thing might be a bit bumpy and we would really like to get your feedback and ideas on how we can improve it!

11 months ago
In-App Chat Support

We are excited to announce we're currently testing our new in-app chat support feature!


Key Features of In-App Chat Support:

  • Instant Assistance: Get immediate help directly within the app, ensuring an improved support experience.
  • Comprehensive Knowledge Base: Our chat support is equipped with a vast database of information to address your queries effectively.
  • 24/7 Availability: Enjoy round-the-clock support, anytime and anywhere.


Beta Testing

We will be testing the new chat support in October and November to train the model with a selected group of users.

If you want to be part of this Beta Testing group, please let us know in the Feedback section.


Personal Support

While our new in-app chat support is designed to enhance your experience, this is definitely not replacing our personal support.

You can of course always reach out to us via email at help@shelfplanner.com for any personal assistance.


Robbie & The Shelf Planner Team


last year
App Release Update - Version 2.20.0

A new version of the Shelf Planner app has been released with following updates and fixes:


Supplier Currencies

You can now enter cost prices and create PO's using both supplier and store currencies.

For more information, read the Supplier Currencies user guide.


Miscellanious Updates & Fixes

We have been listening to your requests and included the following features and fixes:

  • Additional filter options on all tables
  • Order Creation Dates and additional filters on the Order History pages
  • Sales & Stock projection reports now include last year sales, stock projection and sales forecast
  • Miscellanious bug fixes and performance improvements


last year
App Release Update - Version 2.19.0

A new version of the Shelf Planner app has been released with following updates and fixes:


Excel Exports & Mass Upload


Store Synchronizations

  • You can now synchronize your store on demand in the store information on top of the page.


(All live '2-way syncs' and all nightly synchronization are unchanged, but this allows you for example to sync new products or categories when you add them during the day.)


last year
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