News - Merchant Support

We are excited to announce the launch of our new in-app chat support feature!

This automated support uses our entire knowledge base database to provide you with quick and efficient assistance.

Key Features of In-App Chat Support:

Instant Assistance: Get immediate help directly within the app, ensuring an improved support experience.
Comprehensive Knowledge Base: Our chat support is equipped with a vast database of information to address your queries effectively.
24/7 Availability: Enjoy round-the-clock support, anytime and anywhere.

Personal Support

While our new in-app chat support is designed to enhance your experience, this is definitely not replacing our personal support. You can of course always reach out to us via email at help@shelfplanner.com for any personal assistance.

Robbie & The Shelf Planner Team

4 days ago

App Release Update - Version 2.20.0

A new version of the Shelf Planner app has been released with following updates and fixes:

Supplier Currencies

You can now enter cost prices and create PO's using both supplier and store currencies.

For more information, read the Supplier Currencies user guide.

Miscellanious Updates & Fixes

We have been listening to your requests and included the following features and fixes:

Additional filter options on all tables
Order Creation Dates and additional filters on the Order History pages
Sales & Stock projection reports now include last year sales, stock projection and sales forecast
Miscellanious bug fixes and performance improvements

2 months ago

App Release Update - Version 2.19.0

A new version of the Shelf Planner app has been released with following updates and fixes:

Excel Exports & Mass Upload

On the Product Settings and Stock Details pages, you can now export information directlly to Excel files

Mass update product information with Excel files (also csv is still available)

Find an updated user guide and video on how to edit product product information here: Bulk Edit Products

Store Synchronizations

You can now synchronize your store on demand in the store information on top of the page.

(All live '2-way syncs' and all nightly synchronization are unchanged, but this allows you for example to sync new products or categories when you add them during the day.)

3 months ago