Refund Policy

Refund Policy

Effective Date: 01 January 2025

At Shelf Planner AB, we strive to provide a seamless and valuable experience with our Inventory Management extension for WooCommerce. 

Our refund policy is designed to comply with the standards set by WooCommerce and the legal requirements within the European Union, including Sweden’s consumer protection laws.

1. Trial Period

WooCommerce offers a 30-day trial period for all extensions sold on their marketplace, including the Shelf Planner extension. During this trial period, users can evaluate the functionality and compatibility of our extension with their WooCommerce store.

If you cancel your subscription within the 30-day trial period, you will not be charged.

2. Refund Eligibility

You may request a refund for your purchase under the following conditions:

• Technical Issues:
  • If our extension does not perform as described, and we are unable to resolve the issue within a reasonable timeframe.
• Incompatibility:
  • If the extension is proven incompatible with your WooCommerce setup despite meeting the stated system requirements.
• Unintentional Purchases:
  • Refunds for accidental purchases may be granted at our discretion, provided the request is submitted within 14 days of purchase.

3. Non-Refundable Situations

Refunds will not be granted for:

• Change of mind after the trial period or purchase.
• Failure to use the extension or misunderstandings about its functionality.
• Issues caused by third-party plugins, themes, or hosting environments not compatible with WooCommerce or our extension.

4. Refund Request Process

To request a refund, please follow these steps:

• Contact Support:
  • Reach out to our support team at [Insert Email Address] with details of your issue and proof of purchase.
• Provide Necessary Information:
  • Include your order ID, the email address associated with your purchase, and a description of the problem.
• Evaluation:
  • Our team will review your request and may ask for additional information or steps to resolve the issue.
• Decision Notification:
  • You will be notified via email of the decision regarding your refund request within 7 business days.

5. Refund Processing

Approved refunds will be processed through the original payment method within 14 business days of approval.

Any applicable transaction fees charged by third-party payment providers may not be refundable.

6. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us:

Email: support@shelfplanner.com

Address: Nya Tingstadsgatan 1, 422 44, Gothenburg, Sweden

By purchasing or using the Shelf Planner Inventory Management extension, you agree to this Refund Policy. Please ensure you evaluate the extension thoroughly during the trial period before committing to a purchase.