WooCommerce Sync Issues - "Coming Soon"

Issue: If your store is hidden behind a "Coming Soon" landing page in WooCommerce, the synchronization between Shelf Planner and your store might not work correctly. This is because Shelf Planner requires access to your store’s API, which may be blocked by the "Coming Soon" page restriction.

Solution: To ensure proper synchronization, follow these steps:

Step 1: Check if Your Store is in "Coming Soon" Mode

1. Log in to your WordPress Admin Panel.
2. Navigate to WooCommerce > Settings.
3. Click on the Advanced tab.
4. Look for an option indicating that your store is hidden behind a "Coming Soon" page.

Step 2: Temporarily Disable "Coming Soon" Mode

1. If your store is behind a "Coming Soon" page, disable it temporarily.
2. Depending on the plugin or theme you are using, this option may be found under Appearance > Customize or within a dedicated plugin's settings.
3. Save your changes and verify that your store is now publicly accessible.

Step 3: Reattempt Synchronization

1. Go to your Shelf Planner Dashboard.
2. Navigate to Settings > Store Connection.
3. Click Sync Now to manually trigger a synchronization.
4. Check if your store data updates correctly.

Step 4: Re-enable "Coming Soon" Mode (Optional)

If you need to keep your store hidden until launch, you can re-enable "Coming Soon" mode after ensuring the synchronization has completed. However, keep in mind that any future syncs may be blocked again while this mode is active.

Alternative Solutions:

• Instead of a full "Coming Soon" restriction, consider using password protection that allows API access.
• Check with your "Coming Soon" plugin documentation to see if it allows API calls while the site remains hidden

If you continue to experience issues, please contact our support team for further assistance.