Firewall Configuration Guide
Firewall Configuration Guide
If your website uses a firewall that blocks communication with the Shelfplanner Connector, follow these steps to resolve the issue:
1. Identify Blocked Requests
- Check your firewall or security plugin logs for any blocked requests. Look specifically for API calls to endpoints such as:
https://yourwebsite.com/wp-json/wc/v3/*
2. Whitelist Shelfplanner IPs
- If your firewall allows IP whitelisting, add the IP addresses used by Shelfplanner. Contact our support team for the specific IP ranges to whitelist.
3. Whitelist API Endpoints
- Configure your firewall to allow traffic to the following endpoints:
https://yourwebsite.com/wp-json/wc/v3/*
https://yourwebsite.com/wp-json/*
4. Disable Strict Firewall Rules Temporarily
- Temporarily disable strict firewall rules to test if the issue is resolved. If it works, re-enable the rules one by one to identify the specific setting causing the problem.
5. Adjust Security Plugin Settings
- If you use a security plugin, navigate to its settings and ensure that API calls from trusted sources are not being blocked. Many plugins have a specific option to allow REST API access.
6. Consult Your Hosting Provider
- Some hosting providers have built-in firewalls. Contact your provider to ensure they are not blocking API requests to or from Shelfplanner.
When to Contact Support
If the above steps do not resolve your issue, reach out to Shelfplanner Support with the following information:
Website URL
- Provide the full URL of your WooCommerce store.
WooCommerce and WordPress Version
- Share the versions you are using, found under WooCommerce > Status.
Firewall or Security Logs
- Attach any relevant logs that show blocked API requests.
Steps to Reproduce
- Describe the issue and the steps you took before encountering it.
By addressing firewall configurations and following these troubleshooting steps, you can resolve most issues related to blocked communication with the Shelfplanner Connector.
If further assistance is needed, our support team is ready to help!